The Company

Merlin Entertainments is the largest European entertainments company operating in Europe. Merlin runs 110 attractions in 23 countries across four continents, with annual visitor numbers exceeding 60 million.

Among the most popular is Warwick Castle, a mediaeval castle in the United Kingdom that operates as an interactive entertainment venue.

The castle blends 1,100 years of history with modern attractions, special effects and activities that are both educational and entertaining.

Merlin Entertainments has taken a great effort to preserve the Castle’s interior, with large numbers of original suits of armour, armaments, helmets, high-profile paintings, sculptures, silverware, ceramics, furnishings and fittings throughout.

Business Challenge

With tens of thousands of visitors through its doors each year, many of whom are children and opportunist thieves, Warwick Castle needed an asset monitoring solution that could invisibly protect a wide variety of items, without damaging them or the surrounding interiors.

The requirements were:

• The building is listed and therefore protected both inside and out.
• Walls are extremely thick, meaning cables may not be pulled at room level.
• It was important to avoid false negatives and be able to co-exist with parties, school trips and raucous large groups.
• The system must alert floor-level wardens, tour guides and security personnel simultaneously.
• The system must be able to protect objects of all shapes, sizes and materials, including metal, without damaging them.
• The system must be able to expand and adapt to future shows and area development.

The Solution

Fortecho Solutions installed their RFID system in all key areas with centralised monitoring supported by pagers, local alarms and third-party alarm integration.

• Specialist ‘on-metal’ IS-TGA tags secured helmets, breastplates, swords and the rest of the metal objects.
• A variety of hidden sensors were fitted safely onto, or inside, vulnerable artefacts and paintings.
• Localised alarm sounders were installed in each room. In the event of a visitor touching an object, gallery sounders alert local staff members.
• A pager module was added to the system. Relevant personnel equipped with pagers are given real-time, detailed alarm information within a 2 km range of the castle.
• The reader network was distributed in the back-of-house areas above the targeted rooms, giving excellent penetration through the fortified building structure.

ROI

• Improved visitor experience: Visitors benefit from an immersive three-dimensional experience of objects on display without obstructive barriers affecting authenticity or aesthetics.
• More effective guided tours: Tour guides can focus more on their presentations.
• Rapid local response: Local sounders act as deterrents and notify local staff of threatening events in real time.
• Enhanced security: Provides greater peace of mind for staff and management.
• Ease of monitoring: Simplifies monitoring and supports daily operations.